We constantly strive to meet the needs of our clients and provide as much availability as we can. We understand that our clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone’s needs, we have some reasonable terms which we require our clients to adhere to when booking with Image Nails, Beauty & Aesthetic Studio and Training Academy

Cancellations / Appointment Changes

We ask for cancellations or changes to appointments to be made at least 24 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment. This to be at the discretion of Image Nails, Aesthetic Studio and Training Academy

We will take into account exceptional circumstances – we just don’t want clients to miss out on an appointment.

No-Shows

A “no-show” is where a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show we will contact the client to arrange payment for the loss of income incurred as the appointment could have been booked by another client.

Clients with previous no-shows will usually be required to make full pre-payment for future appointments. This to be at the discretion of Image Nails, Aesthetic Studio and Training Academy

If a client is registered with the Image Nails, Aesthetic Studio and Training Academy Reward scheme, we reserve the right to redeem your reward(s) against the value of your appointment.

Failure to pay the costs of missed appointment(s) or regular missed appointments may result in future bookings being declined/cancelled. This to be at the discretion of Image Nails, Aesthetic Studio and Training Academy

Deposits and Pre-Payments

Due to the long duration appointments we require a 30% of the appointment value to secure a booking. We offer the ability to pay via bank transfers. We do not keep any card/address details.

A deposit is refundable in the event a client cancels/changes their appointment giving at least 24 hours’ notice. We will accept pre-payments for some bookings. Pre-payments are also refundable in the event the booking is cancelled/changed with at least 24 hours’ notice.

Deposits or pre-payments for bookings which are either cancelled with less than 24 hours’ notice or where the client does not show for their appointment are non-refundable in any circumstance. Bookings for 2-4 people require a 50% deposit of the total value to secure the booking. Should a member of the party fail to attend or has given less than 24 hours’ notice of a change or cancellation, their portion of the booking is non-refundable and the total booking value is still payable. This also applies should a member of the party arrive late to their booking; please refer to the late arrivals terms and conditions which also apply.

Bookings for 5 or more people require a 50% deposit of the total value to secure the booking. Should a member of the party fail to attend or has given less than 72 hours’ notice of a change or cancellation, their portion of the booking is non-refundable and the total booking value is still payable. This also applies should a member of the party arrive late to their booking; please refer to the late arrivals terms and conditions which also apply.

We will not refund any deposit or pre-payment in the event a client has booked at the incorrect/wrong venue and therefore cannot attend their appointment.

Late Arrivals

We will always try to accommodate our clients as best we can and we understand that sometimes things can happen in the day that can make clients run late. However, due to our busy diary and to minimise the impact on other clients, we may not be able to fulfil an appointment if a client is 5 minutes or more late. We ask that clients use reasonable endeavour to let us know as soon possible if they are running late as we may be able to delay the appointment. This is subject to availability and cannot be guaranteed.

If a client arrives late to a multiple treatment booking or for a group booking, the treatment time may be cut down but full payment will still be required. This is due to the time that has been allocated for that appointment as another client could have been offered that availability. This will also affect any deposit that has been paid as these are non-refundable.

Skin/Patch Tests

Some of the treatments we offer require a skin/patch test a minimum of 24 hours in advance of an appointment. These are required on all treatments which involve tinting and lash extensions. All treatments which require a skin/patch test are advertised as such. Failure to attend a skin/patch test will require treatments to be either rescheduled or cancelled. This is for insurance purposes and client safety.

If a client has not had a treatment which requires a patch test for 6 months or more, we will require them to come for a new skin/patch test. Where a client fails to attend a patch test for an appointment where a deposit has been paid, the deposit will be non-refundable. A new deposit may be required to book another appointment